Terms and Conditions
Please read these terms and conditions carefully before using our services.
1. Introduction
Welcome to Printfix. These terms and conditions outline the rules and regulations for the use of Printfix's services.
By accessing this website or using our services, we assume you accept these terms and conditions in full. Do not continue to use Printfix's services if you do not accept all of the terms and conditions stated on this page.
2. Services
Printfix provides printer repair, maintenance, setup, and troubleshooting services. Our services include but are not limited to:
- Printer repair and maintenance
- Driver installation and updates
- Software and application troubleshooting
- Data backup and recovery related to printer systems
- Printer setup and configuration
- Network printer connectivity solutions
The availability of specific services may vary based on your location, printer model, and technical requirements. We reserve the right to refuse service for printers that are obsolete, discontinued, or for which parts are no longer available.
3. Service Appointments
When scheduling a service appointment, you agree to:
- Provide accurate information about your printer model and the issues you're experiencing
- Be present or have an authorized representative available during the scheduled service time
- Provide a safe and accessible environment for our technicians to work
- Notify us at least 24 hours in advance if you need to cancel or reschedule
Failure to comply with these requirements may result in additional fees or service delays.
4. Pricing and Payment
Our pricing structure is as follows:
- Diagnostic fees may apply and will be disclosed before service begins
- Service fees are based on the type of service, complexity, and time required
- Parts and materials are charged separately from labor
- Emergency or after-hours services may incur additional fees
Payment is due upon completion of service unless otherwise arranged. We accept major credit cards, cash, and approved purchase orders for business clients.
5. Warranties
Printfix provides the following warranties:
- 30-day warranty on labor for repairs performed by our technicians
- Manufacturer's warranty on new parts installed (varies by part)
- 90-day warranty on refurbished parts installed
Warranties do not cover damage caused by:
- User mishandling or abuse
- Unauthorized repairs or modifications
- Use of incompatible supplies or accessories
- Environmental factors such as power surges or extreme conditions
6. Limitation of Liability
Printfix shall not be liable for:
- Data loss during service - we recommend backing up important data before service
- Indirect, consequential, or incidental damages
- Delays in service due to parts availability or other factors beyond our control
- Issues arising from pre-existing conditions not related to the service performed
Our maximum liability shall not exceed the amount paid for the specific service in question.
7. Privacy Policy
We respect your privacy and are committed to protecting your personal data. Our Privacy Policy outlines how we collect, use, and safeguard your information. By using our services, you consent to the practices described in our Privacy Policy.
8. Changes to Terms
Printfix reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the State of New York, and you submit to the non-exclusive jurisdiction of the state and federal courts located in New York for the resolution of any disputes.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Email: legal@printfix.online
- Phone: +1-830-289-0338
- Address: 213 South City, New York, USA
Last updated: May 22, 2025